Terms of Service

Effective Date: October 1, 2025
Last Updated: August 1, 2026

Governs: all interactions with Corporate Sorority Sister LLC, including our website, email communications, opt-in forms, checkout pages, digital products, memberships, coaching services, AI tools, and workshop engagements.

READ THIS FIRST

These Terms of Service ("Terms") are the complete and authoritative agreement between you and Corporate Sorority Sister LLC ("CSS," "we," "our," or "us"). They replace and supersede all prior CSS agreements, however titled, including any Master Purchase Terms, Membership Terms, Digital Product Terms, Client Service Agreement, any prior agreement covering workshops, presentations, or live events, Refund Policy, Disclaimer, Acceptable Use Policy, Copyright Policy, Affiliate Disclosure, and Independence Statement you may have previously received or agreed to.

By subscribing to our emails, downloading any free resource, submitting any CSS form, or completing any purchase, you agree to these Terms.

If you do not agree to these Terms, do not subscribe, download, submit a form, or purchase from CSS.

Two documents remain separate and apply alongside these Terms:

• CSS Privacy Policy at www.CorporateSororitySister.com/privacy-policy
• CSS Cookie Policy at www.CorporateSororitySister.com/cookie-policy

These Terms are organized in two parts. Part I contains General Terms that apply to everyone. Part II contains Offering-Specific Terms; the subsection that applies to you is determined by what you purchased or booked. Both parts apply to you.

Legal notice. These Terms are a business document prepared under the direction of Alicia Conner. They are not legal advice and were not drafted by a licensed attorney. CSS recommends review by an attorney licensed in Arkansas before relying on them for live business operations.

PART I: GENERAL TERMS

These General Terms apply to every interaction with CSS regardless of what you purchased, booked, or accessed.

1. WHO WE ARE AND WHAT THIS COVERS

Corporate Sorority Sister LLC is an Arkansas limited liability company providing career education, translation training, workshops, and resources to sorority women. CSS is founded and operated by Alicia Conner.

These Terms apply to every interaction you have with CSS, including:

• Subscribing to the Career Haul newsletter or any CSS email list
• Downloading any free CSS resource, lead magnet, or guide
• Submitting a workshop inquiry, contact form, attendee resource form, or any other CSS form
• Purchasing any CSS product, membership, program, or coaching service
• Booking a CSS workshop engagement on behalf of yourself or an organization
• Attending a CSS workshop and accessing any resources distributed at or after it
• Accessing any CSS AI tool
• Receiving any marketing or transactional communication from CSS

2. ACCEPTANCE AND ELIGIBILITY

2.1 How You Accept These Terms

You accept these Terms by any of the following actions:

• Submitting your email address through any CSS form or opt-in
• Checking a box indicating agreement to these Terms at any CSS checkout or form
• Completing any purchase from CSS, including a purchase at a price of $0 made using a promotional or single-use code
• Accessing, downloading, or using any CSS material, product, community, or AI tool

Where a CSS checkout page or form presents a required checkbox stating that you agree to these Terms, checking that box and completing the transaction or submission constitutes your electronic signature and your agreement to be bound. You agree that this electronic acceptance has the same legal force as a handwritten signature under the federal E-SIGN Act and applicable state law, and you waive any objection to enforceability on the grounds that the agreement was accepted electronically.

2.2 Eligibility

You must be at least 18 years of age to subscribe to CSS emails, download CSS resources, submit a CSS form, make any purchase, book a workshop, or enter into a binding agreement with CSS. By engaging with CSS, you represent that you are at least 18 years old and have the legal capacity to enter into binding agreements.

CSS does not knowingly collect personal information from anyone under 18. If you believe a person under 18 has provided information to CSS, contact [email protected] and we will delete it.

2.3 Right to Refuse

CSS reserves the right to refuse service to any prospective or existing customer at our sole discretion.

3. INDEPENDENCE AND NON-AFFILIATION

Corporate Sorority Sister LLC is an independently owned and operated business. CSS is not affiliated with, endorsed by, sponsored by, certified by, partnered with, or associated with any sorority, any national sorority organization, the National Panhellenic Conference (NPC), any specific Greek letter organization, or any sorority's governing body, headquarters, council, or foundation.

Any references in CSS content to sororities, sorority experiences, sorority leadership, recruitment, chapter operations, or Greek life are made in CSS's independent commercial capacity. Such references are not made on behalf of, under the authority of, or with the endorsement of any sorority or national organization.

Members of any sorority who engage with CSS do so in their personal capacity as individuals, not as representatives of their organization. Their engagement with CSS does not constitute organizational endorsement of CSS by their sorority.

3.1 Original Intellectual Property

All CSS frameworks, methodologies, content, training materials, AI tool instructions, role translations, databases, and other intellectual property identified as CSS property were independently developed by Alicia Conner and CSS based on her professional career experience, original research, public information, personal observations, and creative work.

CSS does not use, reference, incorporate, or rely upon any confidential information, internal documents, proprietary materials, member data, organizational tools, or restricted communications of any sorority or sorority governing body in the creation, marketing, sale, or operation of its products and services.

4. DEFINITIONS

Throughout these Terms, the following definitions apply:

• "CSS Materials" means all content, frameworks, methodologies, templates, recordings, slides, workshop presentations, handouts, written content, video content, audio content, AI tool outputs, the Translation Database, and any other proprietary work created by or for CSS.
• "AI Tools" means any artificial intelligence system, machine learning model, large language model, custom GPT, automated content generator, or similar technology, whether currently existing or developed in the future.
• "CSS Career Studio Suite" means the CSS proprietary suite of AI-powered career tools, including every tool contained within it now or in the future, and including any predecessor tool previously offered by CSS under a different name.
• "Client" means the organization and the individual who books a CSS workshop engagement, as further defined in Part II, Subsection D.
• "Member" or "you" means any individual who subscribes, submits a form, purchases, enrolls in, books, attends, or accesses any CSS offering.
• "Checkout Page" means the CSS-hosted page through which you complete a purchase or booking, including all event details, pricing, travel terms, and other engagement-specific terms stated on that page.

5. EMAIL SUBSCRIPTIONS AND FREE RESOURCES

5.1 Subscription

By subscribing to the Career Haul newsletter or any CSS email list, whether directly or through a lead magnet, an attendee resource form, or a workshop follow-up form, you agree to receive marketing and educational emails from CSS. Subscription is free.

By submitting your email through any CSS form, you confirm:

• You are 18 years of age or older
• You consent to receive marketing and educational emails from CSS
• You accept these Terms and the CSS Privacy Policy

5.2 What You Will Receive

The Career Haul newsletter typically includes career strategy and translation content, real-world examples and case studies, occasional promotional content about CSS offerings, lifestyle recommendations and reflections, and updates from the CSS community.

5.3 Email Frequency

The standard Career Haul newsletter is sent twice per month. Around CSS launches you may receive additional emails. If you subscribe to a free resource or lead magnet, you may receive a welcome sequence or follow-up emails related to that resource.

5.4 Unsubscribe

You can unsubscribe at any time using the unsubscribe link at the bottom of any CSS email, or by emailing [email protected]. Unsubscribe requests are processed promptly per CAN-SPAM Act requirements.

Unsubscribing from marketing email does not remove you from transactional email such as purchase confirmations, workshop logistics, account notifications, or product delivery, if you have an active CSS account, purchase, or booking.

5.5 Free Resources and Lead Magnets

CSS offers free resources such as guides, templates, checklists, and workbooks in exchange for your email address. By downloading any CSS free resource:

• You agree to receive the resource by email
• You are added to the Career Haul newsletter list and may unsubscribe at any time
• You agree to use the resource for your personal career development only
• You agree not to redistribute, republish, repackage, or commercialize the resource
• You agree not to input the resource content into any AI Tool

Free resources remain the intellectual property of CSS. The free resource license is non-exclusive, non-transferable, and revocable. CSS may withdraw or modify free resources at any time.

5.6 Newsletter Content

You may forward individual emails to friends for personal one-to-one sharing, share newsletter content on social media by tagging @CorporateSororitySister, and implement what you learn for your own career.

You may not reproduce newsletter content in bulk for commercial purposes, republish newsletter content on other websites or platforms without express written permission, build a competing product or service using newsletter frameworks, or input newsletter content into any AI Tool.

6. PAYMENT TERMS

6.1 Pricing and Currency

All prices are stated in United States Dollars and are due in full at the time of purchase unless a payment plan or split payment structure is offered on the Checkout Page. The price applicable to your purchase is the price displayed on the Checkout Page at the time of your purchase. Prices may change at any time. Promotional pricing, discount codes, and single-use codes are subject to their own terms and may have expiration dates.

6.2 Payment Processing

Payments are processed through Stripe or another third-party payment processor. By providing payment information, you authorize CSS to charge the provided payment method for the purchase amount plus any applicable taxes. CSS does not store full credit card or bank account numbers.

6.3 Payment Plans and Split Payments

Some CSS offerings, including workshop engagements, may be structured as a payment plan or as two or more separate Checkout Pages covering different components of the same engagement. Where this applies:

• You authorize CSS to charge each scheduled installment automatically, where installments are scheduled
• All amounts stated across all Checkout Pages for a single engagement form one agreement
• Failure to complete any required payment may result in suspension, cancellation, or termination of the offering without refund of amounts already paid
• Completed payments and installments are non-refundable

6.4 Failed Payments

If a payment fails, CSS will attempt to process it again and will notify you by email. Access or services may be suspended until payment is resolved. Repeated failed payments may result in cancellation.

7. NO REFUNDS

ALL SALES ARE FINAL. NO REFUNDS WILL BE ISSUED UNDER ANY CIRCUMSTANCES, EXCEPT AS EXPRESSLY STATED IN THESE TERMS.

This policy applies to every CSS service, membership, product, course, cohort, coaching engagement, workshop engagement, travel payment, and any future offering.

7.1 Why No Refunds

By completing a purchase, you acknowledge:

• CSS offerings provide immediate access to materials, community, AI tools, reserved calendar time, or live delivery, which cannot be returned
• Digital content cannot be unsold once accessed or downloaded
• Live sessions and workshops cannot be un-attended
• CSS reserves calendar dates and declines other bookings in reliance on your purchase
• Administrative, preparation, and content costs are incurred regardless of your participation
• CSS sets clear expectations on every Checkout Page before purchase

7.2 The Only Exceptions

Refunds are issued only in these circumstances:

• CSS-initiated cancellation of a workshop engagement. Governed by Part II, Subsection D.10.
• CSS-initiated cancellation of a cohort or program. Your purchase will be applied to a future equivalent offering, or refunded at CSS's sole discretion.
• Documented duplicate charges or technical billing errors.
• Other extraordinary circumstances at CSS's sole discretion. Requesting an exception does not guarantee one. CSS's decision is final.

7.3 When Access Is Considered Granted

Because CSS offerings are delivered instantly or near-instantly, access is considered granted, and the sale final, at the earliest of the following moments. This applies per offering type:

• Tools, studios, and gated content unlocked by a password or access code: when CSS sends the password or access code to the email address you provided. Delivery of the credential is delivery of the product. Whether you have used it does not matter.
• Digital downloads: when the download link or file is sent to you.
• Courses, programs, and memberships: when login credentials or platform access are issued.
• Done-for-you services, including Quick Resume Review: when CSS begins work on your submission.
• Cohorts and live programs: at the earlier of the first live session or the release of program materials.
• 1:1 coaching: when the first session is held or the scheduling link is issued, whichever comes first.
• Workshop engagements: governed separately by Part II, Subsection D.

If an offering bundles more than one of the above, access is considered granted when the first component is delivered.

7.4 Chargebacks

If you initiate a chargeback with your credit card or payment provider:

• CSS will provide your provider with evidence of your acceptance of these Terms at checkout, including the timestamped record of your acceptance
• A successful chargeback will result in immediate termination of all access to CSS services, memberships, communities, and any pending or scheduled engagement, without refund
• CSS reserves the right to pursue collection of wrongfully reversed funds, including legal action and recovery of attorney's fees as permitted by law

8. INTELLECTUAL PROPERTY OWNERSHIP

8.1 CSS Owns the Content

All CSS Materials are the exclusive intellectual property of Corporate Sorority Sister LLC and are protected by United States copyright, trademark, trade secret, and other intellectual property laws. This includes everything you receive through CSS emails, downloads, purchases, workshops, and AI tool access.

Protected CSS intellectual property includes, without limitation:

• The CSS Method (CLAIM Your Brand, SHAPE Your Story, SHOW Your Value)
• The BID Method
• The SCALE Framework (Stereotype, Collabs, Anxiety, Leadership, Exposure)
• The 200+ Sorority Role Translation Database and all individual role translations contained in it
• The CSS Career Studio Suite, including every AI tool within it, all underlying system prompts, training inputs, configurations, and outputs, and all predecessor tools previously offered under other names
• The "Corporate Sorority Sister" name, logo, and associated visual marks
• The "Career Haul" newsletter name and content
• The Sorority to CEO (S2CEO) program and all associated curriculum, frameworks, recordings, and materials
• All written, video, and audio content, course modules, workbooks, slides, workshop presentations, recordings, training materials, and handouts
• All visual designs, graphics, photographs, illustrations, and brand assets
• All proprietary frameworks, processes, templates, checklists, scripts, and prompts
• Trade secrets including methodology development, content creation processes, and customer data

8.2 Your Materials

You retain ownership of your own resume, career documents, personal information, and any materials you create using CSS templates or frameworks. The CSS templates and frameworks themselves remain the property of CSS and may not be reproduced, shared, or redistributed.

8.3 Trademarks and Common Law Rights

CSS claims common law trademark rights in the marks identified above. CSS reserves the right to pursue federal trademark registration at any time, and all use of these marks by CSS members, clients, or third parties is subject to these Terms.

You may not use CSS trademarks in your own business name, product name, service name, program name, domain name, or social media handle.

9. LIMITED LICENSE FOR PERSONAL USE

Upon subscribing, downloading, purchasing, or attending, CSS grants you a limited, non-exclusive, non-transferable, revocable license to access and use the CSS Materials applicable to your engagement, solely for your personal, non-commercial career development.

9.1 What You May Do

• Access and view CSS Materials for your personal learning and career development
• Download templates and resources for your personal use
• Apply CSS frameworks and methodologies to your own resume, LinkedIn, interviews, and career strategy
• Take notes and implement strategies for your own career advancement
• Share what you learn in personal conversations
• Tag @CorporateSororitySister on social media when posting about your experience

9.2 What You May Not Do

• Share, distribute, resell, lease, rent, or sublicense any CSS Materials
• Share your login credentials, access passwords, or password-protected content with any other person, including other CSS members
• Reproduce CSS content for commercial purposes
• Post CSS content on public websites, social media, or file-sharing platforms
• Record, screenshot, transcribe, or distribute live coaching calls, group sessions, community discussions, the Translation Database, or AI tool outputs
• Lend or transfer your account access to others
• Remove or alter copyright notices, watermarks, or attribution on CSS Materials
• Input CSS Materials into any AI Tool, as described in Section 11

10. NO DERIVATIVE WORKS AND NO TEACHING

CSS Materials, methods, and information are for the personal use of the individual only.

You may not copy, share, teach, sell, distribute, record, or repurpose CSS Materials, in whole or in part, for any commercial use without the express written consent of CSS.

Creating derivative works, programs, services, courses, coaching offerings, training materials, frameworks, or methodologies that are based on or substantially derived from CSS Materials is strictly prohibited. This includes:

• Building a coaching practice that teaches the CSS Method, BID Method, SCALE Framework, or any CSS methodology
• Creating a training program for chapters, advisors, or career professionals that incorporates CSS content
• Selling or distributing rebranded versions of CSS translations, templates, or frameworks
• Using CSS Materials in any commercial or paid context, including consulting engagements, paid workshops, or paid presentations

This restriction is fundamental to the CSS business model. You may apply what you learn to grow your own career and life. You may not turn CSS frameworks, methods, or content into your own offerings, programs, signature systems, or commercial products.

This restriction binds you and, where a Client organization is involved, that organization and any of its agents, employees, contractors, officers, advisors, or affiliates.

11. AI CONTENT PROTECTION

This Section protects the CSS Method, the Translation Database, the CSS Career Studio Suite, and the underlying value of every CSS offering.

11.1 Prohibited AI Inputs

You may not input, upload, transmit, paste, screenshot, or otherwise provide any CSS Materials, including course content, frameworks, templates, worksheets, methodologies, recordings, transcripts, workshop slides, handouts, the Translation Database, CSS Career Studio Suite outputs, or member-only content, into any AI Tool for any purpose, including:

• Summarization, paraphrasing, or rewriting
• Content generation based on CSS Materials
• Training an AI model on CSS Materials
• Extraction of methodology, frameworks, or systems
• Creating derivative works through AI
• Generating competing content, courses, coaching offerings, or workshops

11.2 Scope

This restriction applies to all AI Tools, whether currently existing or developed in the future, including ChatGPT and any OpenAI product, Claude and any Anthropic product, Gemini and any Google AI product, Microsoft Copilot, Perplexity, any custom GPT built on any platform, and any other generative AI, language model, or automated content generation system.

11.3 Authorized Use

The only AI Tools authorized for use with CSS Materials are the tools within the CSS Career Studio Suite provided by CSS, used in accordance with Section 12 and any applicable offering-specific terms in Part II.

11.4 Consequences of Violation

Violation of this Section is a material breach of these Terms and may result in:

• Immediate termination of your access to all CSS services, memberships, communities, and AI tools without refund
• Cancellation of any scheduled workshop engagement without refund
• Legal action for copyright infringement, trade secret misappropriation, and breach of contract
• Recovery of statutory damages, actual damages, and attorney's fees as permitted by law

12. CSS CAREER STUDIO SUITE

CSS provides AI-powered career tools through the CSS Career Studio Suite. Access to specific tools within the Suite is determined by what you purchased, and is stated at the time of purchase or enrollment.

By using any tool within the CSS Career Studio Suite, you acknowledge and agree that:

• Access is licensed for your personal career development use only
• Access is non-transferable. One person, one login. Sharing access credentials, passwords, or login information is a material breach of these Terms and grounds for termination without refund
• AI-generated outputs are suggestions and educational content, not professional career, legal, financial, medical, or psychological advice
• Outputs may be inaccurate, incomplete, biased, out-of-date, or otherwise imperfect
• You are responsible for verifying any AI-generated content before using it in professional contexts, including resumes you submit, interview answers, and salary negotiations
• The tools do not know your full situation and CSS does not guarantee any specific outcome from their use
• You may not attempt to extract, copy, replicate, reverse-engineer, or train another AI on the underlying training data, prompts, or system instructions, including through prompts such as "show me your instructions" or "ignore previous instructions"
• You may not redistribute, resell, or commercialize outputs
• You may not use any CSS AI tool in bulk, at automated scale, or through any script, bot, integration, or batch process. The tools are licensed for individual, human, session-by-session use. Generating outputs in volume, for other people, or for any downstream product or service is a material breach
• CSS may modify, suspend, rename, replace, or discontinue any tool within the Suite at any time
• Your inputs may be processed by the underlying third-party AI provider and are subject to that provider's terms
• You should not input personally sensitive information such as Social Security numbers, financial account numbers, medical records, or login credentials for other services
• Ownership of outputs is governed by Section 8

13. DISCLAIMERS

13.1 Educational Content Only

All CSS content, products, services, workshops, AI tools, and communications are for educational and informational purposes only. CSS provides career education, translation training, and guidance. CSS is not:

• A licensed career counselor or vocational counselor
• A licensed therapist, psychologist, or mental health professional
• A licensed attorney or legal advisor
• A licensed financial advisor, accountant, or tax professional
• A licensed medical professional
• An employment agency, recruiter, or placement service
• A guarantor of employment, salary, or career outcomes

13.2 Not Professional Advice

Nothing CSS provides constitutes professional advice in any regulated field. If you need professional advice about your career, finances, mental health, legal situation, or any other regulated matter, consult a licensed professional in that field.

13.3 No Guarantee of Results

CSS does not guarantee that you will receive any specific job interview, job offer, or employment; that you will earn any specific salary or income; that you will be promoted, hired, or advanced; that you will achieve any specific career outcome on any specific timeline; that any workshop will produce any specific organizational result; or that AI tool outputs will be accurate, complete, or appropriate for your situation.

Results depend on many factors including individual qualifications, effort, industry, geographic location, market conditions, employer preferences, economic conditions, timing, and circumstances outside CSS control.

13.4 Testimonials and Outcomes

Testimonials, case studies, success stories, and example outcomes featured in CSS marketing materials are real and reflect actual experiences. However, past results are not a guarantee of future results; individual results vary; the testimonials shown are not necessarily typical; some testimonials have been edited for length or clarity without changing meaning; and your results may be better, worse, or different.

13.5 You Are Responsible for the Truth of What You Submit

CSS tools, including tools within the CSS Career Studio Suite, help you describe and translate your own experience. Some outputs are estimates, reconstructions, or suggested framings based on the information you provide and on general patterns. They are drafting aids, not verified statements of fact about you.

You are solely responsible for the truthfulness and accuracy of every statement you submit to any employer, recruiter, school, scholarship body, or other third party, including any statement that originated as a CSS tool output.

Before you use any output externally, you must confirm that:

• Every claim about your experience, responsibilities, and results is true
• Every figure, metric, percentage, dollar amount, headcount, or timeframe is one you can substantiate if asked
• Nothing presented as a measured result is in fact an estimate, an approximation, or a suggested range
• Nothing overstates your role, authority, or contribution

If a CSS tool suggests a figure you do not actually know, do not submit it as fact. Revise it to something you can stand behind, or leave it out.

CSS is not responsible for any consequence arising from your submission of inaccurate, unverified, overstated, or misleading information, including withdrawn offers, rescinded admissions, disciplinary action, termination, or reputational harm.

13.6 Compensation and Negotiation Content

CSS offerings that address salary, compensation, benefits, equity, raises, promotions, or negotiation are educational only. CSS is not a financial advisor, tax professional, attorney, or employment advisor, and nothing CSS provides is financial, tax, legal, or employment advice.

Any compensation figure, benchmark, range, or script CSS provides is illustrative and may not reflect your market, your employer, your industry, your location, or your circumstances.

Every decision about your compensation is yours alone. This includes what to ask for, whether to negotiate, whether to accept, decline, or leave an offer or role, and what to disclose about your current or expected pay. You are responsible for knowing and complying with any applicable law, employer policy, or agreement governing pay disclosure in your jurisdiction. CSS is not liable for any outcome of a compensation decision or negotiation, including a withdrawn or reduced offer.

13.7 As-Is Provision

CSS SERVICES, MATERIALS, AI TOOLS, WORKSHOPS, AND CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

CSS does not warrant that services will be uninterrupted, error-free, or free of viruses or other harmful components.

13.8 External Links

CSS content may link to third-party websites, products, or services. CSS is not responsible for the content, accuracy, or practices of external sites and does not endorse third-party content unless explicitly stated.

13.9 Your Responsibility

You are solely responsible for decisions you make about your career and organization, how you apply CSS content and frameworks, verifying information before relying on it in professional or legal contexts, seeking professional advice when needed, and following all applicable laws, professional standards, and ethical guidelines.

14. AFFILIATE AND SPONSORSHIP DISCLOSURE

CSS is committed to transparency about how we earn revenue, in compliance with United States Federal Trade Commission guidelines.

14.1 Affiliate Links

Some links on the CSS site, in CSS emails, or in CSS social media content are affiliate links. When you click an affiliate link and make a qualifying purchase, CSS may receive a commission at no additional cost to you. Affiliate relationships do not affect the price you pay.

14.2 Product Recommendations

CSS recommends products and services we believe in. Affiliate relationships do not influence our editorial opinions. We do not recommend products solely because they offer affiliate commissions, and many products we recommend have no affiliate program.

14.3 Sponsored Content

CSS may publish sponsored content where a brand has paid for promotion. Sponsored content is clearly identified using language such as "Sponsored," "Paid partnership with [Brand]," "In partnership with [Brand]," "Ad," or a #Sponsored or #Ad hashtag. Sponsored content reflects our genuine views. We do not accept sponsorships from brands we cannot recommend.

14.4 Gifted Products

CSS occasionally receives free products from brands for review or consideration. Gifted products are disclosed clearly. Gifts do not guarantee positive coverage.

14.5 Brand Partnerships

CSS may partner with brands for paid workshop engagements, joint content, or other commercial arrangements. These partnerships are disclosed where they affect content you see.

14.6 Your Informed Consent

By using the CSS site, reading CSS emails, or following CSS on social media, you acknowledge that some content may involve affiliate links, sponsorships, or paid partnerships, all disclosed in accordance with FTC guidelines.

15. ACCEPTABLE USE

This Section governs conduct on the CSS website, in CSS communities, in CSS AI tools, and at CSS workshops. All users agree to it as a condition of access.

15.1 Respectful Conduct

CSS is built for sorority women supporting each other's careers. All users will treat other users with respect and professionalism, engage in constructive and on-topic discussion, respect differences of opinion, background, identity, and experience, and maintain the confidentiality of community discussions and member information.

15.2 Prohibited Conduct

You may not, and will not allow any third party to:

Harassment and abuse. Harass, threaten, intimidate, or abuse other users. Use hateful, discriminatory, or harassing language based on any protected characteristic. Engage in stalking, doxxing, or sharing other users' personal information without consent.

Illegal or harmful content. Post or distribute illegal content, content that infringes intellectual property rights, defamatory or false content, or sexually explicit, violent, or otherwise inappropriate content.

Spam and commercial misuse. Use CSS communities or workshops for unsolicited commercial promotion, multi-level marketing recruiting, or affiliate marketing. Send unsolicited messages to other members. Promote your own coaching, courses, services, or competing offerings to CSS members or workshop attendees. Use CSS communities or attendee lists to poach members for outside services.

Misrepresentation. Impersonate CSS, its founder, staff, or any other person or organization. Create fake accounts or use false identities. Misrepresent your qualifications, affiliations, experience, or authority to bind an organization.

Technical misuse. Attempt to gain unauthorized access to CSS systems, accounts, or networks. Upload viruses, malware, or harmful code. Scrape, crawl, or harvest CSS content. Interfere with the operation of CSS services or other users' experience. Use bots, scripts, or other automation without permission.

Intellectual property misuse. Reproduce, share, distribute, or resell CSS Materials. Share login credentials, account access, or password-protected content. Teach, train, or commercialize any CSS framework without written permission. Input CSS Materials into any AI Tool.

Payment misuse. Submit false, misleading, or fraudulent information. Use stolen or unauthorized payment methods. Attempt to access content or services you have not paid for.

15.3 Enforcement

CSS reserves the right, at our sole discretion, to remove any violating content, issue warnings, suspend access, terminate accounts and revoke memberships without refund, cancel any scheduled engagement without refund, pursue legal action, and report violations to law enforcement when warranted.

15.4 Reporting

Report conduct that violates this Section to [email protected] with as much detail as possible, including screenshots, links, usernames, and times.

15.5 No Right to Appeal

CSS enforcement decisions are at our sole discretion and are final. Suspended or terminated accounts have no right to appeal, no right to refund, and no right to continued access.

16. COPYRIGHT AND DMCA

CSS respects intellectual property rights and expects users to do the same.

16.1 Reporting Copyright Infringement

If you believe content on our site or in our community infringes your copyright, send a written DMCA notice to our designated agent. Your notice must include your physical or electronic signature; identification of the copyrighted work claimed to be infringed; identification of the material you claim is infringing with enough detail for us to locate it; your contact information; a statement that you have a good-faith belief the use is not authorized; and a statement, under penalty of perjury, that the information is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

DMCA Designated Agent Corporate Sorority Sister LLC, DMCA Agent Fayetteville, AR 72703 Email: [email protected] (subject line: DMCA Notice)

16.2 After a Notice Is Submitted

Upon receipt of a complete and valid notice, CSS will remove or disable access to the allegedly infringing material, notify the user who posted it and provide a copy of the notice, and allow that user to submit a counter-notice.

16.3 Counter-Notices

A counter-notice must contain your physical or electronic signature; identification of the material removed and where it appeared; a statement under penalty of perjury that you have a good-faith belief the material was removed by mistake or misidentification; your name, address, and telephone number; and a statement that you consent to the jurisdiction of the federal court in your judicial district, or if outside the United States, in any judicial district where CSS may be found, and that you will accept service of process from the original complainant.

Upon receipt of a valid counter-notice, CSS may restore the content within 10 to 14 business days unless the original complainant files a court action.

16.4 Repeat Infringers

CSS will terminate the accounts of repeat infringers. Two or more substantiated DMCA notices against a single user generally constitutes repeat infringement and grounds for termination.

16.5 Misrepresentation

Under Section 512(f) of the DMCA, anyone who knowingly materially misrepresents that material is infringing, or that material was removed by mistake, may be liable for damages including costs and attorney's fees.

17. PRIVACY

CSS handles information you provide in accordance with the CSS Privacy Policy at www.CorporateSororitySister.com/privacy-policy and the CSS Cookie Policy at www.CorporateSororitySister.com/cookie-policy. Those documents are incorporated into these Terms by reference.

17.1 What CSS Collects

Through our website, email platform, forms, and checkout, CSS may collect your name, email address, mailing address, and phone number; payment information processed through our payment processor; profile information you submit; content you submit including career materials and AI tool inputs; engagement data such as email opens, clicks, and purchases; organization and event details for workshop bookings; and IP address and basic technical information.

17.2 How CSS Uses Information

To deliver products and services, process payments, communicate with you, coordinate workshop logistics, improve products and content, provide a personalized experience, send marketing communications with your consent, detect and prevent fraud, and comply with legal obligations.

17.3 Third-Party Processors

CSS uses third-party providers to operate, including our website host, payment processor, email marketing platform, social media automation platform, membership community platform, video conferencing, scheduling, design tools, productivity and storage tools, and AI infrastructure providers. These providers have access to information only as needed to perform their services and are contractually bound to protect it. CSS may migrate to alternative platforms at any time, with reasonable notice to active members where applicable. CSS is not responsible for the practices, availability, or content of third-party services.

17.4 Your Rights

You may access the personal information CSS holds about you, correct inaccurate information, request deletion subject to legal exceptions and active purchases, unsubscribe from marketing communications at any time, and withdraw consent for AI tool processing of your information.

California residents have additional rights under the CCPA. European residents have additional rights under the GDPR. To exercise rights, contact [email protected].

18. CONFIDENTIALITY

CSS confidentiality of your information. CSS will maintain the confidentiality of your personal information and career materials and will not share your specific details with third parties without your consent, except as described in the Privacy Policy. Coaching sessions and 1:1 engagements are private and confidential. CSS will maintain the confidentiality of sensitive organizational information shared during workshop planning.

Your confidentiality of CSS information. You may have access to confidential CSS information including unreleased frameworks, member discussions, pricing strategies, and content roadmaps. You agree to maintain the confidentiality of such information and not disclose it to any third party.

19. TERMINATION

CSS may suspend or terminate your access to any CSS service, product, membership, AI tool, or scheduled engagement at any time, with or without notice, for any reason, including violation of these Terms. Upon termination:

• Your license to use CSS Materials immediately ends
• Your access to CSS communities and AI tools is revoked
• Any scheduled engagement may be cancelled
• No refunds will be issued

Termination decisions are at CSS's sole discretion and are final.

20. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, CSS, ITS OWNERS, EMPLOYEES, CONTRACTORS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF CSS SERVICES OR RELIANCE ON CSS CONTENT, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST EMPLOYMENT OPPORTUNITIES, LOST INCOME, LOST BUSINESS, LOST REPUTATION, OR LOST DATA.

CSS'S TOTAL CUMULATIVE LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF CSS SERVICES IS LIMITED TO THE AMOUNT YOU PAID CSS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER. FOR CLARITY, AMOUNTS PAID FOR WORKSHOP FEES, TRAVEL, AND ANY OTHER ENGAGEMENT COMPONENT ARE CONSIDERED AMOUNTS PAID FOR PURPOSES OF THIS CAP.

21. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless CSS and its owners, employees, contractors, and affiliates from any claims, damages, losses, liabilities, costs, or expenses, including reasonable attorney's fees, arising from your use of CSS services, products, workshops, or AI tools; your violation of these Terms; your infringement of any third-party rights including intellectual property rights; your violation of any law or regulation; your unauthorized use or disclosure of CSS Materials; and, where you have booked a workshop engagement, your negligence or willful misconduct and any condition of the venue you provide.

For workshop engagements, this indemnification is mutual. CSS agrees to indemnify, defend, and hold harmless the Client and its officers, employees, and volunteers from claims arising from CSS's own negligence or willful misconduct, CSS's breach of these Terms, or CSS's violation of applicable laws or third-party rights.

22. GOVERNING LAW AND DISPUTE RESOLUTION

22.1 Governing Law

These Terms are governed by the laws of the State of Arkansas, without regard to its conflict of laws provisions.

22.2 Dispute Resolution

Any dispute arising from these Terms or your use of CSS services shall be resolved through:

Step 1. Informal negotiation. Good-faith informal negotiation for at least thirty (30) days. Contact CSS at [email protected].

Step 2. Mediation. Mediation conducted in Washington County, Arkansas, or remotely at mutual agreement.

Step 3. Binding arbitration. Binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted in Washington County, Arkansas, or remotely at the arbitrator's discretion. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction.

22.3 Class Action Waiver

YOU AGREE TO RESOLVE DISPUTES WITH CSS ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE ANY RIGHT TO BRING CLAIMS AS A CLASS ACTION, CONSOLIDATED ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING.

22.4 Jurisdiction and Venue

For any matters not subject to arbitration, both parties consent to the exclusive jurisdiction of the state and federal courts located in Washington County, Arkansas.

22.5 Attorney's Fees

In the event of legal action to enforce these Terms or to collect amounts owed, including unpaid workshop fees, travel amounts, or change fees, the prevailing party shall be entitled to recover reasonable attorney's fees and costs.

23. GENERAL PROVISIONS

Entire agreement. These Terms, together with the CSS Privacy Policy, the CSS Cookie Policy, and the applicable Checkout Page for your purchase or booking, constitute the entire agreement between you and CSS. They supersede all prior negotiations, representations, agreements, and documents, whether written or oral and however titled, including any prior CSS Master Purchase Terms, Membership Terms, Digital Product Terms, Client Service Agreement, any prior agreement covering workshops, presentations, or live events, Refund Policy, Disclaimer, Acceptable Use Policy, Copyright Policy, Affiliate Disclosure, or Independence Statement.

Order of precedence. If any conflict arises, the order of precedence is: (1) the offering-specific terms in Part II that apply to your purchase, (2) these General Terms in Part I, (3) the applicable Checkout Page. Where a Checkout Page states engagement-specific details such as dates, times, location, pricing, or travel terms, those details control over any general description in these Terms.

Severability. If any provision is found unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

No waiver. CSS's failure to enforce any right or provision shall not be deemed a waiver of that right or provision.

Assignment. You may not assign or transfer your rights or obligations under these Terms without CSS's prior written consent. CSS may assign its rights and obligations in connection with a merger, acquisition, sale of assets, or other business transaction.

Independent contractor. Where CSS delivers a workshop or service to an organization, CSS is engaged as an independent contractor, not as an employee, agent, partner, or joint venturer. Nothing in these Terms creates an employer-employee relationship. CSS is solely responsible for its own taxes, insurance, and business operations, and has no authority to bind the Client.

Survival. Provisions that by their nature should survive termination, including intellectual property, AI Content Protection, disclaimers, limitation of liability, indemnification, payment obligations, confidentiality, and dispute resolution, shall survive

Force majeure. Neither party shall be liable for failure to perform due to circumstances beyond their reasonable control, including natural disasters, acts of God, severe weather, war, terrorism, pandemics, public health emergencies, or government restrictions, as further described in Part II, Subsection D.11.

Counterparts and electronic acceptance. These Terms may be accepted electronically. Electronic acceptance, including a checked agreement box at checkout or on a form, is valid and binding.

Notices. All formal notices under these Terms, including cancellations, breach notifications, requests to reschedule, and attendee opt-out requests, shall be in writing and delivered by email to [email protected] and, for Clients, to the email address provided at checkout. Notices are deemed received upon reply confirmation or, absent reply, three (3) business days after sending.

Changes to these Terms. CSS may update these Terms at any time. Updated Terms will be posted at www.CorporateSororitySister.com/terms with a revised "Last Updated" date. Material changes will be communicated by email to active subscribers, customers, and Clients with a scheduled engagement. Continued use of CSS services after changes constitutes acceptance of the revised Terms. The version of these Terms in effect at the time of your purchase or booking governs that purchase or booking.

24. CONTACT

Corporate Sorority Sister LLC Email: [email protected] Mailing Address: Fayetteville, AR 72703 State of Organization: Arkansas, United States

PART II: OFFERING-SPECIFIC TERMS

The subsection that applies to you is determined by what you purchased or booked at checkout. The General Terms in Part I apply in addition to these offering-specific terms.

SUBSECTION A: CSS HQ MEMBERSHIP

These terms apply if you have enrolled in CSS HQ Membership.

A.1 Membership Overview

CSS HQ Membership is a career community for sorority women providing access to the 200+ Sorority Role Translation Database, member-only tools within the CSS Career Studio Suite, live Q&A calls with the founder, early access to workshop dates and special offerings, a member-sourced job board and networking opportunities, member-only discounts, and additional content and resources as the program evolves.

A.2 Program Flexibility

CSS HQ is designed to grow, adapt, and improve. Content and features may be added, updated, or retired. Delivery methods may change. Community structure may evolve. Benefits may be enhanced with new resources, tools, or AI capabilities.

By enrolling, you agree to this dynamic program structure and understand that CSS HQ is an evolving offering rather than a static product. Changes to membership offerings, content, or features do not entitle you to refunds or credits. Members dissatisfied with program changes may discontinue use, subject to the pricing model in A.3.

A.3 Pricing Model

The pricing model applicable to your membership is the one displayed and selected at checkout at the time of enrollment.

Option 1: One-time membership. You pay a single, non-recurring fee. You receive access for as long as CSS continues to operate the membership platform. There is no recurring billing, no automatic renewal, and no cancellation requirement. Access continues subject to the Program Flexibility provisions, your compliance with these Terms, and CSS's continued operation of the membership. If CSS discontinues CSS HQ entirely, CSS will provide reasonable notice and may, at its sole discretion, offer migration to a successor offering, but is not required to issue refunds for one-time fees previously paid.

Option 2: Recurring subscription. You pay a periodic fee as elected at checkout. Your membership automatically renews at the end of each billing cycle at the then-current fee unless you cancel. Renewal charges occur on the same date as your initial enrollment. CSS may change recurring pricing with at least thirty (30) days advance email notice; price changes apply on your next billing cycle after the notice period, and you may cancel before new pricing takes effect.

A.4 Cancellation (Recurring Only)

This Section applies only to recurring subscription members. One-time members have no cancellation obligation.

You may cancel at any time by logging into your account and selecting "Cancel Membership," emailing [email protected] with "Membership Cancellation" in the subject line, or contacting support through the membership platform.

You must cancel before your next billing date to avoid being charged for the next cycle. CSS recommends cancelling at least 48 hours before renewal. Upon cancellation you retain access until the end of your current paid period, after which you lose access to membership content, the community platform, live events, CSS Career Studio Suite tools, and downloadable materials not already downloaded.

Cancellation does not entitle you to a refund for the current billing period.

You may rejoin at any time by re-enrolling at the current price. Previous pricing is not guaranteed upon return.

A.5 Access and Platform

CSS HQ is delivered through a membership platform and supplementary tools. CSS may migrate to alternative platforms with reasonable notice. Migrations do not entitle members to refunds or credits. You are responsible for maintaining a stable internet connection and a compatible device.

A.6 One Membership, One Person

CSS HQ membership is for one individual only. Sharing your account, login credentials, or membership access is a material breach and may result in immediate termination without refund.

SUBSECTION B: DIGITAL PRODUCTS AND PROGRAMS

These terms apply if you have purchased any CSS digital product, course, or program, including Sorority to CEO (S2CEO) cohorts, Quick Resume Review, downloadable workbooks, templates, digital courses, recorded workshops, and resource libraries.

B.1 Purchase and Access

Most CSS digital products provide immediate access upon purchase confirmation. You will receive access instructions by email. For courses, login credentials will be provided. For downloads, you will receive download links or access to a secure portal.

B.2 S2CEO Cohort Specifics

If you are enrolled in an S2CEO cohort:

• Cohorts are limited in size and run for the period specified at enrollment
• Live sessions are held at the times stated at enrollment. CSS will use reasonable efforts to record live sessions and make recordings available, but recording availability is not guaranteed for every session
• CSS Career Studio Suite access is granted for the duration of the cohort plus any extension period stated at enrollment
• Cohort enrollment is non-transferable. You may not sell, transfer, or give your spot to another person
• Cohort materials remain accessible per the access terms stated at enrollment

B.3 Quick Resume Review Specifics

• CSS will deliver your reviewed resume and feedback within 48 business hours of receiving your complete submission
• Complete submission means a resume in editable format and any additional context requested at checkout
• Incomplete submissions or submissions received outside business hours do not start the clock until completion or the next business day
• Quick Resume Review is a single deliverable. Follow-up edits or additional rounds are not included and are subject to separate purchase
• Quick Resume Review does not include 1:1 coaching, interview prep, or salary negotiation guidance

B.4 Password-Gated Tools and Upgrades

Some CSS offerings, including compensation and negotiation upgrades and certain tools within the CSS Career Studio Suite, are delivered by emailing you a password or access code that unlocks a gated page or tool.

For these offerings:

• CSS sends the password to the email address you provided at checkout. Sending it completes delivery. The sale is final at that moment under Section 7.3, whether or not you have used the password.
• It is your responsibility to provide a working email address and to check spam or promotions folders. A password that lands in spam has still been delivered. If you do not receive it, contact [email protected] and CSS will resend it.
• The password is licensed to you individually. Sharing it with any other person, posting it anywhere, or using it on behalf of anyone else is a material breach of these Terms and grounds for immediate revocation without refund.
• CSS may rotate, reissue, or revoke passwords at any time for security reasons and will provide a replacement to customers in good standing.
• Where the offering addresses compensation or negotiation, Section 13.6 applies in full.

B.5 Access Duration

Unless otherwise specified, courses and digital products include access for as long as CSS continues to operate the product. Cohort products continue per the terms stated at enrollment. Subscription products continue as long as the subscription is active. CSS may migrate products to different platforms with reasonable notice, and migrations do not entitle you to refunds.

B.6 Updates and Improvements

CSS may update product content, add lessons, or improve materials at our discretion. Customers with lifetime access receive updates at no additional cost for products purchased with that designation. CSS may retire or discontinue products with reasonable notice. Product updates do not entitle you to refunds or credits.

B.7 Platform Requirements

You need a stable internet connection and a compatible device with an updated browser. CSS is not responsible for technical issues on your end, including connectivity, device compatibility, browser issues, or third-party platform outages.

SUBSECTION C: 1:1 COACHING

These terms apply if you have purchased CSS 1:1 coaching services, including the CSS 1:1 VIP Experience or any custom 1:1 engagement. Specific deliverables, session count, and engagement duration are stated at the time of purchase.

C.1 CSS 1:1 VIP Experience Structure

Unless otherwise specified at enrollment: three consecutive weeks of 1:1 work delivered as three 60-minute sessions covering CLAIM Your Brand, SHAPE Your Story, and SHOW Your Value; access to CSS Method materials and the Translation Database during the engagement; session notes and action plans after each session; and email support between sessions for clarifying questions.

C.2 Scheduling

Sessions are scheduled through CSS's scheduling tool. You are responsible for booking your sessions within the engagement window. Sessions not scheduled or used within the engagement period may be forfeited at CSS's sole discretion.

C.3 Rescheduling and No-Show

You may reschedule a session with at least 24 hours' advance notice. Rescheduling with less than 24 hours' notice may result in forfeiture of the session at CSS's discretion. If you fail to attend a scheduled session without rescheduling, the session is forfeited and will not be rescheduled. No refunds or credits are issued for missed sessions.

If CSS needs to reschedule due to illness, emergency, or other circumstances, CSS will offer alternative times and the session will not count as forfeited.

C.4 Session Recording

CSS may record 1:1 sessions for quality, training, and client reference purposes. You will be notified at the start of any recorded session and may decline recording. Recordings are confidential and may only be shared with you and used internally by CSS.

C.5 Client Materials and Content Use

Your materials. You retain ownership of your resume, career documents, and personal information. By submitting materials to CSS for review, coaching, or feedback, you grant CSS permission to review, edit, and provide feedback on those materials.

How CSS processes your materials. So you know exactly what happens to what you send:

• CSS retains the materials you submit for the duration of your engagement and afterward, as described in the CSS Privacy Policy, in order to deliver your service, maintain continuity across sessions, and meet legal and business record requirements.
• CSS may process your submitted materials using third-party AI tools as part of preparing your review, feedback, or deliverables. Those materials are transmitted to and processed by the applicable AI provider under that provider's terms. CSS does not authorize any provider to use your materials to train its models where that setting is available to CSS.
• CSS does not input your materials into any AI tool for the purpose of building or improving CSS products in a way that would expose your identifying details.
• If you do not want your materials processed through any AI tool, tell CSS in writing at [email protected] before you submit them. CSS will honor that request and handle your materials manually.
• Do not submit Social Security numbers, financial account numbers, medical records, or login credentials as part of your career materials.

De-identified use. By purchasing 1:1 services, you grant CSS permission to use de-identified examples from your work in CSS marketing materials, case studies, and educational content. CSS removes direct identifying information including your name, employer, and school.

CSS uses the term "de-identified" rather than "anonymous" deliberately. Career materials can sometimes be traced back to a person through the combination of details that remain, such as an unusual role, a specific achievement, or a distinctive career path, even after names are removed. CSS uses reasonable judgment to alter or generalize such details, but cannot guarantee that no reader could ever recognize an example.

If you do not wish for your materials to be used in any capacity, notify CSS in writing at [email protected] at the time of purchase or before delivery of your materials. CSS will honor that request. You may also withdraw permission later, and CSS will stop using your example in new content within 30 days, though content already published or distributed cannot be recalled.

Testimonials. If you provide a testimonial, you grant CSS permission to use it on CSS websites, marketing materials, and social media. CSS may edit for length or clarity but will not change the meaning. You affirm that your testimonial is truthful and reflects your genuine experience.

Content release form. For uses beyond anonymized examples, such as named case studies, video testimonials, or detailed success stories, CSS may request that you complete a separate Content Release and Permission Form.

SUBSECTION D: WORKSHOP ENGAGEMENTS

These terms apply if you have booked a CSS workshop engagement. They replace and supersede any prior CSS agreement covering workshops, presentations, or live events, however titled.

No separate contract is required or issued. These Terms, together with the Checkout Page for your engagement, constitute the complete agreement for your workshop booking.

D.1 What a Workshop Booking Is

A workshop engagement is a live educational session delivered by CSS to your organization, in person or virtually, on a career development topic selected at booking.

The Checkout Page is part of this agreement. The Checkout Page through which you complete your booking states the engagement-specific terms, including:

• Event name, date, start time, and end time
• Format (in person or virtual) and location or platform
• Workshop topic and session length
• Expected attendance
• Workshop fee, or estimated fee where stated as an estimate
• Travel terms applicable to the engagement, if any
• Any other engagement-specific term CSS states on that page

These details are incorporated into these Terms by reference and are binding on both parties. Where a Checkout Page detail conflicts with a general description in these Terms, the Checkout Page controls.

D.2 Acceptance and Authority to Bind

By checking the agreement box and completing payment on the Checkout Page, the person completing the booking:

• Accepts these Terms on behalf of the organization named at checkout and on their own behalf
• Represents and warrants that they are authorized to bind that organization to these Terms and to its payment obligations
• Represents that the organization has the financial capacity to fulfill its payment obligations under this agreement

If the person completing the booking is not in fact authorized to bind the organization, that person is personally responsible for all amounts due under this agreement.

"Client" in this Subsection means the organization and, where applicable under this Section, the individual who completed the booking.

D.3 What CSS Delivers

Core session.

• Interactive workshop presentation on the selected topic
• Live Q&A with attendees
• Engaging, high-energy delivery designed to create identity transformation

Pre-event.

• A 30-minute kickoff call with the Client to understand event scope, audience demographics, and customization needs
• Preparation and customization of content for the specific audience

Session length. Flexible based on audience needs, typically 45 to 120 minutes including Q&A, unless a specific duration is stated on the Checkout Page.

Professional commitments. CSS will arrive on time and prepared, deliver high-quality content, treat all attendees and Client representatives with professionalism and respect, maintain the confidentiality of sensitive organizational information shared during planning, and respond to Client communications within 48 business hours.

D.4 Workshop Fee

The workshop fee is the amount stated on the Checkout Page and is due in full at booking unless a payment plan or split payment structure is stated on that page.

Where the Checkout Page states an estimated fee rather than a fixed fee, the estimate reflects the information available at booking. Any adjustment to the fee requires written agreement by both parties before the event date and, if it results in an additional amount due, will be collected through an additional Checkout Page.

The workshop fee is non-refundable except as provided in D.10.

D.5 Travel

Travel terms for each engagement are stated on the Checkout Page for that engagement. By checking the agreement box and completing payment, the Client agrees to the travel terms stated on that page.

Travel terms may include, without limitation, mileage, airfare, ground transportation, lodging, parking, baggage fees, and meals, in whatever combination and amount CSS states for that engagement.

Multiple Checkout Pages. Where the travel structure requires payment at more than one point, for example airfare payable before the event and lodging and ground transportation payable after, CSS will issue separate Checkout Pages for each component and will state on each page what it covers and when it is due. Each such page is part of the same agreement. Acceptance of these Terms on any one page constitutes acceptance for the entire engagement.

Non-payment. CSS is not obligated to book travel, hold the event date, or deliver the workshop until all travel amounts due before the event have been paid. Travel amounts due after the event are payable within fourteen (14) days of the applicable Checkout Page being issued.

Travel amounts are non-refundable except as provided in D.10.

D.6 Client Responsibilities

Fourteen (14) days before the event, the Client will provide:

• Audience demographics, including year in school, career interests, and majors where relevant
• Any specific customization requests or organizational priorities
• Confirmation of the selected workshop topic

Seven (7) days before the event, the Client will provide:

• Finalized attendee count
• Confirmed event date, time, and location
• Parking and venue access instructions
• A contact person and phone number for day-of coordination

Technical requirements for in-person events. The Client will provide at the venue: a projector and screen or large monitor; a microphone, which is required for groups over 30 and may be handheld, lavalier, or headset; laptop connection capability including HDMI or an appropriate adapter; a sound system appropriate for the room size; WiFi access, preferred; and an appropriate seating arrangement for an interactive presentation. CSS will bring its own laptop with presentation materials.

Technical requirements for virtual events. CSS will provide the meeting link and manage technical hosting. The Client will promote the link to attendees. A tech check is required 24 hours before the event, consisting of a 15-minute call to test audio and video.

Venue insurance and safety. For in-person events, the Client represents that the venue maintains reasonable general liability insurance and complies with all applicable safety regulations, accessibility requirements, and local laws. If the Client is the venue owner or operator, the Client warrants that it maintains such coverage. The Client is responsible for providing a safe venue.

Promotion. The Client will promote the event to its target audience, communicate event details and any pre-event instructions to attendees, and encourage attendees to follow @CorporateSororitySister on Instagram for post-event resources.

Payment. The Client will pay all amounts due under this agreement on the schedule stated on the applicable Checkout Pages.

D.7 Attendance Minimums

In-person events. A minimum of 20 confirmed attendees is expected for in-person events.

Adjusted minimums. The applicable minimum is reduced as follows where the booking is identified as such at the time of booking:

• Small chapters, meaning under 100 total members: 15
• Executive board training: 10
• Advisor or leadership training: 10

Any adjustment to the minimum must be agreed in writing at the time of booking or stated on the Checkout Page.

Virtual events. No minimum attendance applies to virtual events.

Confirmation at seven days. The Client must confirm in good faith no later than seven (7) days before the event that the applicable minimum is registered. This confirmation must represent a reasonable estimate of expected attendance.

If the minimum is not confirmed. CSS may, at its sole option:

• Convert the event to a virtual format at no change in fee, in which case CSS will cancel or decline to book travel and will refund any travel amounts paid that CSS has not already incurred and cannot recover; or
• Proceed with the event in person as scheduled

The workshop fee is earned in full regardless of actual attendance. CSS reserves the event date and declines other bookings in reliance on this agreement. Actual day-of attendance falling below the applicable minimum does not reduce the fee, entitle the Client to any refund or credit, and does not create any additional amount owed by the Client.

D.8 Changes to the Engagement

Any change to the event date, time, location, or format after booking must be agreed in writing by both parties.

CSS may charge an administrative fee of one hundred dollars ($100) for each Client-initiated change to the event date, time, location, or format after booking. The first such change may be waived at CSS's discretion. Each subsequent change incurs the fee, due within fourteen (14) days of the change being agreed.

Where a change results in additional travel cost, the Client is responsible for that additional cost, collected through an additional Checkout Page.

D.9 Client Cancellation and Rescheduling

All amounts paid are non-refundable upon Client cancellation. This includes the workshop fee and all travel amounts.

One free reschedule. If the Client requests a change of date fourteen (14) or more days before the event, the Client may reschedule once to an alternative date within six (6) months of the original date at no additional workshop fee. The $100 administrative change fee in D.8 does not apply to this first reschedule. The Client remains responsible for any additional or non-recoverable travel cost caused by the change.

Inside fourteen days. If the Client cancels or requests a change of date fewer than fourteen (14) days before the event, all amounts paid are forfeited and no reschedule is available. CSS's calendar window has typically closed by this point and the date cannot be resold.

Second and subsequent reschedules. Any reschedule after the first is at CSS's sole discretion and, if granted, incurs the $100 administrative change fee plus any additional travel cost.

No amounts are invoiced after cancellation. The Client's exposure is limited to what it has already paid, plus any travel amount already contracted and payable under D.5.

D.10 CSS Cancellation

CSS may need to cancel due to illness, family emergency, or other unforeseen circumstances. If CSS cancels:

• CSS will provide as much advance notice as possible
• CSS will offer to reschedule to an alternative date within ninety (90) days
• If the Client cannot accept any date CSS offers within that window, CSS will refund all amounts the Client has paid, including workshop fee and travel amounts
• CSS will assist in identifying an alternative provider where feasible
• No penalty applies to the Client

D.11 Weather and Force Majeure

If the event must be cancelled or postponed due to severe weather including flight cancellations, unsafe travel conditions, or venue closures; natural disasters, pandemics, public health emergencies, or other acts of God; or circumstances beyond either party's reasonable control:

• Either party may postpone the event without penalty
• The event will be rescheduled to a mutually agreeable date when feasible
• The Client remains responsible for any non-recoverable travel cost CSS has already incurred
• The Client is responsible for change fees incurred to rebook travel, up to one thousand dollars ($1,000) maximum
• The $100 administrative change fee does not apply
• If no mutually agreeable date can be found within six (6) months, CSS will refund amounts paid less any non-recoverable travel cost already incurred

Safety is the priority. Neither party will be penalized for weather-related or force majeure cancellations.

D.12 Additional Bookings

CSS may accept additional bookings with other organizations during the same trip. Such add-on bookings do not affect the Client's obligations under this agreement, do not entitle the Client to any refund or credit, and are arranged directly between CSS and the add-on organization. The Client's booking takes scheduling priority over any add-on.

D.13 Recording, Photography, and Intellectual Property

Client recording rights. The Client may:

• Record video clips and highlights, but not the entire session, for social media and marketing purposes
• Take photographs during the event
• Post clips and photos on social media, the organization website, and marketing materials
• Use content to promote future events or showcase programming

Requirements. All social media posts must tag @CorporateSororitySister. For non-social-media use, including organization websites, newsletters, printed materials, and press releases, credit must be given as: "Workshop by Alicia Conner, Owner and Founder of Corporate Sorority Sister." The Client may not record and distribute the full session in its entirety without written permission, and may not use recorded clips or photos in any commercial context outside of promoting the Client's own organization or future CSS events.

CSS recording rights. CSS retains the right to record the full session for CSS marketing, content creation, and business purposes; photograph and video attendees, with faces blurred where needed for privacy; use event footage, testimonials, and photos on the CSS website, social media, courses, and promotional materials; and share the Client organization's name and event details as part of the CSS portfolio and marketing.

Attendee privacy. Before the event starts, any attendee who objects to being recorded or photographed may notify the Client or CSS in writing with enough identifying detail, such as name, description, seating location, or other markers, to help CSS make appropriate edits before content is posted.

CSS will use commercially reasonable efforts to honor written opt-out requests by editing, blurring, or excluding the requesting attendee from any content before it is posted publicly. CSS makes no guarantee that all such edits will be perfect or complete. CSS is not liable for inadvertent inclusion of an opted-out attendee in content, including edits that miss a partial image or background appearance, edits made in error, content shared before the opt-out request was received, or content already in circulation at the time of the request. Attendees who request removal acknowledge these limitations and waive any claim against CSS arising from good-faith editing efforts that may be imperfect.

Intellectual property. All content, frameworks, methodologies, AI tools, and materials presented or referenced by CSS at the workshop remain the exclusive intellectual property of CSS as described in Section 8, including the CSS Method, the BID Method, the SCALE Framework, the 200+ Sorority Role Translation Database and any role translations demonstrated during the event, the CSS Career Studio Suite, the Corporate Sorority Sister name and marks, the Career Haul newsletter, the Sorority to CEO program, and all presentation content, slides, structure, delivery, handouts, worksheets, and downloads.

The Client may not reproduce, teach, train others on, or commercialize CSS intellectual property without express written permission. This restriction binds the Client and any agents, employees, contractors, officers, advisors, or affiliates of the Client.

AI content protection at workshops. Neither the Client nor any attendee may input any CSS Materials, including recordings of the event, handouts, slides, transcripts, or Translation Database content, into any AI Tool, as described in Section 11. The Client agrees to communicate this restriction to attendees through pre-event materials, on-screen reminders, or verbal announcements.

D.14 Attendee Resources and Attendee Terms

Delivery. CSS delivers post-workshop resources to attendees through a CSS opt-in form, social media automation, email, or other digital delivery method at CSS's discretion.

Attendee acceptance. Attendees who request CSS resources through any CSS form, including a form accessed by QR code or link at the workshop, accept these Terms by submitting the form with the required agreement box checked. Attendees are bound by these Terms in the same manner as any other CSS subscriber.

Client responsibility. The Client will encourage attendees to follow @CorporateSororitySister on Instagram before or during the event, and will provide CSS with any additional contact methods if the organization wants direct resource delivery.

Usage rights. Resources provided are for the personal use of individual attendees only. The Client organization may not reproduce or distribute CSS materials for future events, share digital resources outside of the specific event attendees, use CSS frameworks, methodologies, or content for its own training or coaching offerings without written permission, or repackage or rebrand CSS materials for any purpose.

D.15 Testimonials and Portfolio Use

The Client grants CSS permission to request testimonials and feedback from event organizers and attendees, feature success stories, quotes, and outcomes in CSS marketing materials, and use the Client organization's name, logo, and event details in the CSS portfolio and promotional content.

Individual attendee names will not be used without explicit permission. Testimonials will be attributed appropriately with permission.

D.16 Complimentary and Discounted Workshops

Where CSS provides a workshop at a reduced fee or at no fee, the booking is completed through a Checkout Page using a promotional or single-use code. The Client accepts these Terms through the same required agreement box, and every provision of this Subsection applies except that the amount payable is the amount stated on the Checkout Page after the code is applied.

D.17 Checkout Page Validity

A Checkout Page issued by CSS for a specific engagement is valid until the expiration date stated on that page. If no date is stated, the page is valid for fourteen (14) days from the date CSS sends it. CSS is not obligated to hold the event date open beyond that window and may withdraw the offer or require revised terms before reissuing.

D.18 Acknowledgment

BY COMPLETING A WORKSHOP BOOKING, YOU ACKNOWLEDGE THAT:

• You are 18 years of age or older
• You are authorized to bind the organization named at checkout, or you accept personal responsibility for the amounts due
• You agree to these Terms, including Part I and this Subsection D
• You agree to the event details, fee, and travel terms stated on the Checkout Page
• You understand that all amounts paid are non-refundable except as expressly provided in D.10
• You understand the one free reschedule rule and the fourteen-day cutoff in D.9
• You understand the attendance minimum and CSS's option to convert to virtual in D.7
• You understand the recording and photography terms in D.13
• You will not reproduce, teach, or commercialize CSS Materials
• You will not input CSS Materials into any AI Tool, and you will communicate that restriction to attendees

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